Cart
You have no items in your shopping cart

Shipping & returns


What is the delivery time?

Which countries do you shop to?
What are the shipping costs?
How do i track my order?
Package not arrived or lost?
What are the costs for returns?
How do i return my order?

 

What is the delivery time?

  • The Netherlands, Belgium, Germany: 1-2 business days.
  • Europe: 5-7 business days.
  • Rest of world: 7-10 business days.

Orders placed before 16:00 (GMT +1) are shipped the same business day!
Orders place on weekend are shipped on Monday.

* Deliverytimes are indications, not guarantees. *

Which countries do you ship to?

Europe

Worldwide

- 1-2 business days
- Costs €4,99
- Free shipping from  €50,-

The Netherlands
Belgium
Germany

Europa

- 5-7 business days
- Costs €9,99
- Free shipping from €75,-

Denmark
Austria
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Croatia
Latvia
Lithuania
Poland
Portugal
Romania
Spain
Slovenia
Slovakia
Czech Republic
United Kingdom
Sweden

- 7-10 business days
- Costs €19,99
- Free shipping from €150,-


Australia
Brazil
Canada
China
Japan
New Zealand
Norway
Russia
Singapore
South Korea
Switzerland
Taiwan
United Emirates
United States

We do not ship to:
Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan / South Sudan, Syrian Arab Republic, Yemen and Zimbabwe.

Is your country not on our list? Get in touch with us!

What are the shipping costs?

- The Netherlands, Belgium and Germany €4,99 | Free shipping from €50,-
- The rest of Europe: €9,99 | Free shipping from €75,-
- The rest of the world: €19,99 | Free shipping from €150,-

* For international shipments: Take into account any import duties and taxes that can be settled on your order by your customs. Consult the website of your local customs.

How do I track my order?

After each order you will receive a track and trace to track your order.

After signing receipt, the responsibility of the goods passes to the buyer. The person who signs for the package confirms that the goods have arrived in good order and is therefore responsible for the package.

Your package didn't arrive or damaged?

Please contact our customer service as soon as possible: [email protected].

What are the costs for returns?

The shipping costs for your returns are for your own account.
Return costs vary by country.
Check with your local post office what the standard shipping rates are.

How do I return my order?

It might happen that your order is not as you had expected it to be. In that case, follow the steps below:

Step 1) Register your return via our contact form or shoot a message to [email protected]astories.com

Step 2) Check whether your return meets our conditions for return:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • You need to send the item back within 14 days after the invoice date.

Step 3) Add our packing slip into the box and make sure that the items and packing slip are properly packed. We cannot process your return without a delivery note.

Your will receive a return adress through e-mail.

Step 4) Go to your local post office and drop off your package.
Keep the shipping receipt until your return has been processed and refunded. Without a proof of shipping with track & trace, we can unfortunately not investigate your return if it is lost for any reason and we cannot settle your return.

 

By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »
← Return to the back office    'CELIASTORIES' for 10% DISCOUNT Hide